Refunds & Cancellation

Scope

This policy applies to paid consultations from Indexmesh Hub: Global Index Correlation Studies, Cross-Market Stress Briefings, Portfolio Diversification Reviews, and Rolling Correlation Retainers. It does not cover goods, software licences, or subscription products — we do not sell those.

Cooling-off and eligibility

Because work is bespoke professional analysis, refunds depend on how far the engagement has progressed:

• Full refund — if you cancel in writing before we begin data preparation and before any kickoff materials are produced, we refund fees paid for that engagement in full.
• Partial refund — if you cancel after kickoff but before delivery of a draft memorandum, we refund the unused portion after deducting time already spent at the agreed day rate stated in your fee note (or a fair estimate if no day rate was listed).
• No refund of the delivery tranche — once a draft or final memorandum has been delivered, fees for that deliverable are non-refundable.

Deposits

Deposits paid to reserve a start date are credited toward the engagement. Deposits become non-refundable once we have allocated analyst time and confirmed the start in writing, except where we cancel the engagement.

Retainers

Quarterly retainers invoiced in advance may be cancelled with thirty days’ written notice before the next quarter. Unused future quarters are refunded. The current quarter is non-refundable once update work for that quarter has started.

Rescheduling

You may reschedule a walk-through or meeting once without charge if you give at least five working days’ notice. Later changes may incur a rescheduling fee to cover preparation already completed.

No-shows

If you miss a scheduled walk-through without notice, we may charge for that session. We will offer one replacement slot within thirty days.

Work already started / materials

Time spent on agreed analysis, chart production, and drafting is chargeable. Third-party data fees incurred specifically for your engagement and listed in the fee note are non-refundable once purchased.

How to request a refund

Email [email protected] with your engagement reference, reason, and preferred outcome. We confirm receipt within two working days and decide within ten working days.

Processing time and method

Approved refunds are returned by the original payment method within fourteen working days of approval. Bank processing times may add a few days.

Our cancellations

If we must cancel due to illness or capacity, you may choose a new date or a full refund of amounts paid for undelivered work.

Contact

Refund questions: [email protected] or +44 20 5550 1960. Office: Level 8, 35 Poultry, London EC2R 8EJ.